Four Hundred Twenty
The National Health Fund (CNS) receives around 420 calls a day, or 9'200 a month, from people with queries about their demands, according to Martine Deprez, Minister of Social Security. This represents 17% of all calls received by the CNS. The figures were shared in response to a parliamentary question by Corinne Cahen.
Staff at the CNS always try to ensure they deal with queries as quickly as possible, Deprez continued, even though demands received by telephone do not have any legal or statutory deadlines. Deprez also said the CNS is working on digitalising the exchange of documents with insured clients. A recent study demonstrated numerous methods of improving the process, although the minister did not go into detail.